Privacy Policy

Our Commitment to Your Privacy

PathfinderHSV ("we," "our," or "us") manages pathfinderhsv.com — a free-to-use online directory that helps people find accredited rehabilitation and addiction treatment centers across the Southeast United States. We aggregate facility data exclusively from trusted federal sources, including SAMHSA (Substance Abuse and Mental Health Services Administration) and NIH (National Institutes of Health), covering 2,700+ verified programs in 14 states. Respecting and guarding your privacy is central to everything we do. This Privacy Policy describes what personal information we collect, why we collect it, how we use and protect it, and the options you have regarding your data.

Data We Gather

Information You Provide Voluntarily

When you interact with our site, you may choose to share certain personal details with us:

• Contact details such as your name, email address, or phone number
• Your city, state, or ZIP code to locate nearby facilities in the SE US
• Treatment preferences — substance type, program format, or special needs
• Insurance provider information (shared only at your discretion)
• Messages, feedback, or questions submitted through our contact forms

Information Collected Automatically

When you browse our site, our servers and analytics tools automatically record certain technical data:

• Your IP address and estimated geographic location
• Browser type, version, and operating system
• Pages visited, time spent on each page, and navigation paths
• Referring URL — the site or search engine that brought you here
• Device identifiers and screen resolution

How Your Data Is Utilized

We process the information described above for these specific purposes:

• Matching you with appropriate treatment facilities in your area across our 14-state coverage region
• Responding to questions you send through our contact channels
• Improving site performance, usability, and search accuracy
• Sending relevant communications — only when you have opted in
• Detecting and preventing fraud, spam, or misuse of the platform
• Generating anonymized, aggregated analytics to understand usage trends

We do not sell, rent, or trade your personal information to third parties. This is a core principle we uphold without exception.

Information Sharing Practices

With Treatment Facilities

If you use our platform to request contact with a specific treatment center, we forward your submitted details (name, phone number, and any notes you included) to that facility so they can reach out to you. This sharing happens only when you initiate it and only with the facility you selected.

With Service Providers

We work with a limited number of trusted vendors who help us run pathfinderhsv.com — for example, web hosting, email delivery, and site analytics. Each vendor receives only the minimum data necessary to perform their role and is contractually bound to keep it confidential.

When Required by Law

We may disclose personal data if compelled to do so by a court order, subpoena, or other legal process, or when disclosure is reasonably necessary to protect our rights, your safety, or the safety of others.

Safeguarding Your Information

We take data security seriously and implement multiple layers of protection:

• All connections to pathfinderhsv.com are encrypted with SSL/TLS (HTTPS)
• Server infrastructure is hosted on secure, access-controlled environments
• We conduct periodic security reviews and vulnerability assessments
• Access to personal data is restricted to authorized personnel only

While we strive to protect your information using industry-standard methods, no system connected to the internet can guarantee absolute security. We recommend exercising caution when sharing sensitive personal details online.

Your Data Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal data we hold about you
• Correct inaccurate or incomplete information in our records
• Request deletion of your personal data from our systems
• Opt out of marketing emails or promotional messages at any time
• Obtain a portable copy of your data in a commonly used format
• Object to certain types of data processing

To submit a data rights request, email us at privacy@pathfinderhsv.com. We will respond within 30 days of receiving your verified request.

Cookies and Similar Technologies

PathfinderHSV uses cookies — small text files stored on your device — and similar technologies to improve your experience on our site. These help us:

• Remember your search preferences and location settings
• Understand how visitors navigate our directory
• Measure site performance and identify areas for improvement

You can control cookie behavior through your browser settings. Most browsers allow you to block or delete cookies, though doing so may limit certain features on our site, such as saved search filters.

External Website Links

Our directory includes links to treatment facility websites, government resources like SAMHSA.gov, and other third-party sites. Once you leave pathfinderhsv.com, we have no control over how those external sites handle your data. We encourage you to review the privacy policy of any third-party website before providing them with personal information.

Minors and Privacy

PathfinderHSV is intended for users who are 18 years of age or older. We do not knowingly collect, store, or process personal information from anyone under 18. If a parent or guardian discovers that their child has provided us with personal data, please contact us at privacy@pathfinderhsv.com and we will promptly delete that information from our records.

Rights for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights regarding your personal information:

• The right to know what categories of personal data we collect and for what purpose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal data — though we do not sell personal data under any circumstances
• The right to non-discrimination for exercising your privacy rights

California residents may submit CCPA requests by emailing privacy@pathfinderhsv.com with the subject line "CCPA Request."

Revisions to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the "Effective date" at the top of this page. For significant changes, we may also post a notice on our homepage. We encourage you to review this page periodically. Your continued use of pathfinderhsv.com after any update constitutes your acceptance of the revised policy.

Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your data, please get in touch: